Refund policy

RETURNS POLICY 
WEBSITE, SHOP OR EVENTS. 

Please return clothing in a mailing bag- Do not use tape or write on the box itself 
We advise that you use a traceable & insured postal service to return your purchase as Mullins Bay Clothing cannot be held responsible for goods in transit. 
Units 15 & 16 Maylite Trading Estate 
Worcestershire 
WR6 6PQ 
Regrettably Bareback footwear will NOT refund the cost of returning your item(s) to us unless received a faulty or a wrongly despatched item. 
Please note: we cannot accept returns of footwear care products once they have been used. 
Please note: All sale footwear purchased from our show trade stands will NOT be accepted for an exchange or refund. 
If you have any questions regarding your order or require assistance please feel free to contact our office either by email ? or phone 01886 888873 Monday-Friday 10.00am – 4.30pm

REFUNDS AND EXCHANGES 

REFUNDS: A full refund will be given to the value of the footwear purchased (if you have notified us in 7 days and returned within 14 days) provided the boots are returned - 
*unused 
*in original packaging 
*re-saleable condition ( any footwear returned not re-sellable will only receive a partial refund, the amount of refund to be decided by Bareback Footwear ) any boots too badly damaged will be returned to the customer postage costs will be met by the customer.cs 
*proof of purchase 
Once we have received your item(s) back you will be refunded using the method originally used by you to pay for your purchase, funds usually take 3-5 working days to clear to your account and a confirmation email will be sent to you. 
EXCHANGES: We are always happy to exchange sizes for you (please notify us in 7 days of receipt and return to us in 14 days) please provide us with details of exchange size preferred in with returned item(s) and any postal address changes, footwear must be returned 
*unused 
*in original packaging 
*re-sellable condition 
*with proof of purchase 
Once we have received your item(s) back we will post out the exchange ( Bareback Footwear will cover postage costs on exchanged item(s) via standard delivery 2-3 working days UK only ) 
If a first class delivery is required there will be a charge of £6 paid by customer

Please return clothing in a mailing bag- Please DO NOT use tape or write on the box itself.