DELIVERY AND RETURNS

Delivery Information

UK Delivery

  • Standard Delivery – £3.50
    Royal Mail 2nd Class Tracked® (aims to deliver in 2–3 working days)

  • First Class Delivery – £5.50
    Royal Mail 1st Class Tracked® (aims to deliver in 1–2 working days – order before 3pm Mon–Fri)

  • Free Delivery – On all UK orders over £45

Please note: Delivery times are estimates provided by Royal Mail and are not guaranteed. During busy periods or public holidays, deliveries may take a little longer.

Returns at a Glance

  • Items must be returned unused, with tags and original packaging.

  • Returns must be made within 14 days of receipt.

  • Unfortunately, Mullins Bay Clothing does not cover the cost of returning items unless faulty or incorrectly sent.

More About Delivery

Shipping Method

  • UK orders up to 3kg: Royal Mail Tracked®

  • UK orders over 3kg: DHL Courier

  • All international orders: DHL Courier

Once your parcel is delivered (or accepted by a nominated recipient), responsibility for the goods passes to you. Mullins Bay Clothing cannot accept liability for any parcels left in a customer-designated "safe place" or with an alternative recipient.

Order Fulfilment

We aim to dispatch orders promptly, usually within 1 working day. Orders placed after 3pm are dispatched the following working day.

In some cases, stock may be with our trade stand team—any affected orders will be shipped as soon as the item(s) return to our main warehouse. You’re welcome to cancel your order at any point for a full refund, as per your consumer rights.

Please allow up to 15 working days before reporting a missing parcel, in line with Royal Mail’s guidance.

Orders to Northern Ireland, Channel Islands, Scottish Highlands, Isle of Man, and other non-mainland UK addresses may incur surcharges and take longer to arrive.

Returns Policy

If you're not completely satisfied with your purchase, you can return it within 14 days for an exchange or refund.

  • Items must be returned unused, in original packaging, and in resaleable condition

  • Please do not tape or write directly on boxes or packaging

  • Use a traceable and insured postal service to return your item(s)

  • Mullins Bay Clothing is not liable for items lost or damaged in transit

  • We do not refund return postage unless your item was faulty or incorrectly dispatched

Returns Address:
Mullins Bay Clothing
Units 15 & 16, Maylite Trading Estate
Martley, Worcestershire, WR6 6PQ

Sale items purchased at trade shows are non-refundable and non-exchangeable.

Refunds

You will receive a full refund to your original payment method provided the item is returned:

  • Within 30 days

  • In unused, resaleable condition

  • With proof of purchase

Refunds typically appear in your account within 3–5 working days after we receive your return. You’ll also receive a confirmation email.

Exchanges

We’re happy to exchange items for a different size or colour.

  • Must be returned within 30 days

  • Include a note with your preferred size/colour and any change of address

  • Returned items must be unused, in original packaging, and in resaleable condition

  • Proof of purchase is required

We’ll cover the postage cost for sending out standard delivery exchanges (UK only). If you’d prefer first class, there will be a £5.50 charge.

If you have any questions or need help with your order, feel free to call us on 01886 888873, Monday to Friday, 10.00am – 4.30pm, or email info@mullinsbayclothing.com – we're always happy to help!

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